Privacy Policy
Effective Date: October 2024
1. Introduction
Welcome to SymbioSync. Your privacy is important to us, and we are committed to protecting the personal data of our users, clients, and community members. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, products, and services. By using our services, you consent to the collection, processing, and storage of your data as described in this policy. If you do not agree, please refrain from using our services.
2. Information We Collect
We collect different types of information to enhance your experience and provide our services effectively.
- Personal Information: Name, email address, phone number, company details, and other identifiers provided voluntarily through registrations, inquiries, and service interactions.
- Technical Information: IP address, browser type, operating system, and browsing behavior using cookies and analytics tools.
- Transactional Information: Records of purchases, subscriptions, and service engagements.
- User-Generated Content: Feedback, comments, and other inputs submitted through our community forums or support channels.
3. How We Use Your Information
Your data is used for the following purposes:
- Service Operations: To provide, operate, and improve our services, including AI-powered collaboration tools and cybersecurity solutions.
- Personalization: To personalize user experiences through AI-driven recommendations and content suggestions.
- Security: To enhance security by monitoring and mitigating potential risks using SyncShield AI-driven threat monitoring.
- Communication: To communicate updates, service changes, and marketing messages (with opt-out options).
- Legal Compliance: To comply with legal obligations and enforce our agreements.
4. Legal Basis for Data Processing (GDPR Compliance)
For users in the European Economic Area (EEA), we process your personal data based on the following legal grounds:
- Consent: When you provide consent (e.g., for marketing communications).
- Contractual Necessity: To fulfill a contract or provide requested services.
- Legitimate Interests: For security, service improvements, and fraud prevention.
- Legal Obligations: To comply with applicable laws and regulations.
5. Data Sharing & Third Parties
We do not sell or rent your data. However, we may share information with:
- Service Providers: Trusted partners such as AWS for hosting services and Google Analytics for tracking user behavior. These providers adhere to industry-standard data protection practices.
- Legal Authorities: When required by law or to protect against fraud, security threats, or violations of our terms.
- Business Transfers: In cases of mergers, acquisitions, or business restructuring, data may be transferred with due safeguards.
6. Data Retention Policy
We retain your data for as long as necessary to fulfill the purposes outlined in this policy. Retention periods vary depending on the type of data:
- Transactional Data: Retained for up to 7 years for legal and accounting purposes.
- User-Generated Content: Deleted after 2 years of inactivity unless required for ongoing services.
- Marketing Data: Retained until the user opts out or withdraws consent.
7. Security Measures
We implement strict security measures to protect your data, including:
- End-to-End Encryption: For sensitive information.
- AI-Powered Threat Monitoring: Via SyncShield for continuous cybersecurity protection.
- Access Controls: Authentication safeguards to prevent unauthorized access.
- Regular Audits: Compliance with industry standards such as GDPR, CCPA, and HIPAA where applicable.
8. Data Breach Notification
In the event of a data breach affecting your personal information, SymbioSync will notify affected users promptly in accordance with applicable laws and regulations.
9. Your Rights & Choices
You have the right to:
- Access and Update: Access or update your personal information.
- Data Deletion: Request deletion of your data, subject to legal obligations.
- Opt-Out: Opt-out of marketing communications at any time.
- Data Portability: Request a copy of your data in a structured, machine-readable format.
- Restrict Processing: Object to certain processing activities.
For requests, contact us at contact@symbiosync.net.
10. Cookies & Tracking Technologies
SymbioSync uses cookies and tracking technologies to optimize user experiences. You can manage or disable cookies through your browser settings, though some features may be affected.
11. Children’s Privacy
Our services are not intended for individuals under 18. We do not knowingly collect data from minors. If we become aware that a minor has provided personal information, we will take steps to delete it.
12. International Data Transfers
If your data is transferred outside the U.S., we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your information.
13. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of these third parties and encourage reviewing their policies separately.
14. Limitation of Liability
SymbioSync implements industry-standard security measures; however, no system is completely secure. We are not liable for any damages resulting from unauthorized access, hacking, or security breaches beyond our reasonable control.
15. Governing Law & Jurisdiction
This Privacy Policy is governed by the laws of the State of Michigan, without regard to conflict of law principles. Any disputes related to this policy shall be resolved in the courts of Michigan.
16. Dispute Resolution & Arbitration
Any dispute arising from this Privacy Policy shall first be resolved through mediation. If mediation fails, the dispute shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association.
17. Changes to This Policy
We may update this Privacy Policy periodically. Any significant changes will be communicated via email or website notifications.
18. Contact Us
If you have any questions about this Privacy Policy or your data, contact us at:
SymbioSync LLC
Email: contact@symbiosync.net
Phone: (248) 825-3669
